Client Care & Operations Coordinator
Location
Orinda
Type
Part Time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Position Summary:
ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Care & Operations Coordinator to support day-to-day agency operations, client care coordination, scheduling support, assessments, and community support activities.
This hybrid operational role plays a key part in ensuring smooth office workflow, responsive communication, continuity of care, and high-quality client experiences. The position supports both prospective and current clients while assisting with scheduling coordination, caregiver communication, operational follow-through, and community outreach initiatives.
The ideal candidate is dependable, proactive, emotionally intelligent, and able to manage multiple priorities in a fast-paced home care environment.
This position includes a combination of office responsibilities and local travel within the agency service area for assessments, client visits, referral relationship support, and community outreach activities.
This role works closely with the Director of Operations and Care coordination team to support day-to-day operations, client services, scheduling coordination, and community outreach activities.
This role works closely with the Director of Operations and Care coordination team to support day-to-day operations, client services, scheduling coordination, and community outreach activities.
Benefits:
- Competitive salary
- Flexible schedule
- 401(k) with Employer matching contributions
- Health Benefits
- Dental
- Vision
- Training & development
- Paid Time Off (PTO)
- Wellness benefits
- Exclusive discounts
- Opportunity for professional growth within a growing organization
Key Responsibilities:
Client Intake & Assessment Support
Client Intake & Assessment Support
- Assist with responding to prospective client inquiries and intake coordination
- Support families through the intake and service coordination process with professionalism and responsiveness
- Assist with phone and in-person assessments, introductions, and client support visits as needed
- Support care coordination, service setup, and related documentation processes
- Assist with follow-up visits and client satisfaction check-ins as needed
Scheduling & Operations Support
- Assist with caregiver scheduling, schedule changes, and coverage coordination
- Communicate schedule updates promptly to caregivers and clients
- Update scheduling and operational systems accurately and in real time whenever possible
- Support operational coordination during high-volume periods and urgent situations
- Assist with maintaining smooth office workflow and operational coverage during business hours
- Escalate operational concerns appropriately when needed
Client Services & Communication
- Maintain professional and timely communication with clients, families, caregivers, referral sources, and team members
- Follow up on leads, inquiries, and client concerns in a timely manner
- Support positive client experiences through responsiveness and operational follow-through
- Assist with maintaining strong client and caregiver relationships through consistent communication and support
Community Outreach & Relationship Support
- Assist with occasional community outreach activities, referral follow-up, and relationship support as needed
- Participate in occasional outreach visits, community events, or referral follow-up activities as needed
- Represent the company professionally within the community
Qualifications:
- Experience in home care, healthcare coordination, scheduling, staffing, customer service, healthcare operations, or related field preferred
- Strong organizational, multitasking, and time management skills
- Strong verbal, written, interpersonal, and communication skills
- Ability to function effectively in a fast-paced and changing environment
- Professional, dependable, responsive, and team-oriented
- Strong problem-solving and follow-through skills
- Ability to build trust and strong relationships with clients, families, caregivers, and referral sources
- Comfortable working both in office and in the field
- Proficient with scheduling software, Microsoft Office, and mobile communication tools
- Valid driver’s license and reliable transportation preferred
- Ability to travel locally within the service area
- Ability to pass a criminal background check, including LiveScan fingerprinting
- Professionalism and a high level of integrity
Preferred:
- Calm under pressure and able to prioritize effectively
- Strong operational awareness and responsiveness
- Positive and professional attitude
- Strong attention to detail
- Ability to balance structure with flexibility in a fast-paced home care environment
- Strong accountability and follow-through
- Enjoys working with people from diverse cultural and language backgrounds
Schedule & Work Expectations:
- Primarily in-office role with field/client visits as needed
- Regular business hours with flexibility based on operational needs
- Consistent communication, responsiveness, and operational visibility expected during work hours
- Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on-call rotation
- Local travel for assessments, client visits, outreach activities, and relationship-building efforts expected
A Great Opportunity
A steadily increasing senior population and a growing preference for “aging in place” make it very likely that home care will continue to increase in demand for years to come. Hired individual will receive training through a ComForCare franchised business and have the opportunity to learn skills that will always be relevant and necessary, unlike many current professions that are continuously changing. By getting into this exciting and wonderful profession at this time, hired individual can be secure in the knowledge that their career opportunities are limitless.
About ComForCare Home Care – Central & West Contra Costa:
ComForCare Home Care provides compassionate, high-quality in-home care services that help clients live independently and safely at home. We are committed to responsive service, strong communication, dependable care coordination, and exceptional support for our clients, families, and caregivers.
Join our team and help make a meaningful difference in the lives of seniors and families within our community.
Compensation: $25.00 - $27.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.
ComForCare Home Care - Contra Costa West
Live your best life possible while helping others live theirs.
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
- Treated with respect and dignity.
- Provided exceptional training on a regular and ongoing basis.
- Are never alone in the field - support is always available.
- Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.
Company Website: www.comforcare.com
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